Returns & Refunds

At u-Glam, your satisfaction is our top priority. If you're not completely happy with your purchase, we gladly accept returns on all items, excluding final sale items.

Return Policy:

  • Ensure the item is unworn, unused, and in its original condition with the seal intact.
  • Submit return requests within 10 days of receiving your order.
  • Customers are responsible for return shipping costs.
  • Please ship your return within 5 days of receiving your label to ensure timely processing. Returns sent after this period may not be accepted.
  • Shipping costs are non-refundable.
  • Refunds will be processed within 5-15 business days after receiving your return, often sooner.

Returns:

  • You can initiate the return process, either by logging into your account or emailing us at customerservice@u-glam.nyc.
  • Our customer support team will contact you within 48 hours (two business days) with a shipping label.
  • Print the label and use the original packaging from your shipment to return the item(s).
  • After our quality control team approves the returned items, your refund will be credited back to the original payment method.

Should you have any question, please feel to reach out to us at customerservice@u-glam.nyc.